CAREERS

Technical Customer Success Manager – LATAM

LATAM

Responsibilities:

  • Support pre- and post-sale processes by understanding the customers’ technical and product requirements.
  • Directly manage a portfolio of customers – including their technical issues and needs.
  • Analyze, debug, troubleshoot, and proactively drive forward solutions
  • Identify customer’s needs and roadblocks
  • Analyze current company capabilities to provide optimal solutions based on the customers’ needs.
  • Get to know our API – solve potential issues and document new features.
  • Develop a strong working relationship with the customer
  • Work closely with internal teams (Sales, Product, R&D) to allocate the solution based on product requirements.
  • Lead calls with customers to understand their technical and business needs.

 

Requirements:

  • Previous experience in a technical support position, preferably T2/T3
  • Bachelor’s degree in Industrial Engineering/ Information Systems / CS
  • Previous experience and knowledge in AdTech, specifically in Video Advertising.
  • Science or related field or relevant hands-on technical experience.
  • Experience in HTML, JavaScript, and CSS – A MUST
  • Tech Savvy – you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON).
  • Knowledge in working with Chrome Devtools.
  • Independent, self-driven, motivated, and willing to learn.
  • Strong problem-solving skills.
  • Ability to discuss solutions and technology even with non-technical people in a clear and coherent way
  • Ability to learn quickly in a fast-paced environment, and come up with creative ideas for improvements
  • Ability to Muti-task and handle multiple tasks and teams.
  • Strong written and verbal skills in English and Spanish
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